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Submitting a chargeback

Contact the merchant

​​Most refunds can be processed by the merchant without a dispute. If you still need to dispute the transaction, evidence of the merchant response will significantly help your case.

How to dispute a card transaction

If you are unsuccessful with the merchant, follow these steps to dispute the card transaction:

  1. Go to 'Home' tab
  2. Click 'See all' next to your transaction list 
  3. Select the relevant transaction (if you have multiple to report, you will be able to add them in the form)
  4. Click 'Get help'
  5. Choose 'I want to dispute this payment'
  6. Complete the form