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How can I resend an invitation or invite my shareholders or directors?

We require you to verify identities for major shareholders and directors. Please invite your business associates to verify their identities:

  • Go to your application, or to the 'Request' tab
  • Enter the section 'Business owners'
  • Add the director/owner to the list
  • Click on their name to send an email or share a link to invite the person to complete the profile

If their first attempt to verify identityfailed:

  • That person will receive an email informing that details are missing
  • They then have 14 days to submit the remaining details using the previous link sent or the email they received
  • If this period expires, the applicant can delete the person and add them again to immediately send a new invitation

Once your business owners have provided their details, please allow 24 hours for our team to verify them and respond.

If the Business Owners section is no longer available during this process please contact our support team.

Related articles:

Proof of Shareholders structure

Requirements for directors and beneficial owners