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Why didn't you accept my bank statement as an operating address confirmation?

There are two situations in which we cannot accept a bank statement as proof of operating address:

  1. Your company is operating via a virtual address;
  2. Your statement is from the digital bank.

Full list of accepted documents can be found here.

If you are unable to submit documents into this section on your application, feel free to raise a support request here.

In case you need to update your address, complete a form for us to change it.