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Personal · Adding money · Add money with a card

Common failed card deposit reasons

Common reasons for failed card deposits

  • Failed 3D-Secure: You didn't authenticate the deposit with your bank, usually via a notification in their app or with a one-time password via text message. You can try again with an Apple Pay or Google Pay deposit. Learn more about them in this FAQ
  • External bank decline: Your bank has declined this transaction based on one of their internal rules, such as exceeding certain limits
  • Insufficient balance: Your external bank balance is below the requested amount
  • Technical issues: These are usually temporary, so you can try this card again later. In the meantime, try another card or method to add money

Contact your external bank:

  1. From the 'Home' screen, tap 'See all' to open your transaction history      
  2. Tap the failed deposit      
  3. Tap 'Download' next to 'Statement'       
  4. Share this PDF with your bank to investigate