My card payment was declined by the security system
Your transaction may be declined if our security system identifies potential fraud. To keep your money safe, we need you to review the payment by completing our in-app questionnaire.
You can access the questionnaire by going to the home page of your Revolut app and tapping the relevant tile. You can also access the questionnaire through the push notification and email sent to you.
If your transaction was identified as a potential scam
The merchant will be blocked and all card payments to the merchant will be declined until you complete the in-app questionnaire.
If you choose to unblock the merchant, you can then retry the payment.
If you choose to keep the merchant blocked, all card payments to the merchant and similar merchants will be blocked for the next 7 days. This block can’t be removed during this timeframe.
If your card is frozen
All payments made with the frozen card will be declined until you complete the in-app questionnaire.
If you mark that the payment was made by you, your card will be unfrozen — you can then retry the payment. If you don't recognise the payment, your card will be permanently terminated. You can order a new card to replace the terminated card.
If you accidentally terminate your card, you can reactivate it: Go to ‘Home’ on the bottom menu → tap the card icon in the top-right corner