Report a fraudulent card payment
If you believe you have been the victim of fraud or a scam, immediately end all communication with the fraudster or scammer.
How to report a card transaction
- Go to 'Cards'
- Select the relevant card
- In the transactions section, select the relevant transaction you wish to report. If you have multiple to report, you'll be able to add them later in the form
- Select 'Get Help'
- Choose 'Report this payment as fraudulent'
- Complete the form
Your card will be terminated to prevent any further suspected fraudulent payments.
Each submission is reviewed by a member of our team. It's not necessary for you to reach out to us if you have already completed this form.
To track the progress of your claim:
- Go to 'Settings'. Web: click the cog in the top-right corner. Mobile: tap your profile icon in the top-left corner
- Tap 'Help' and choose 'Active requests'
- Select the relevant claim for more details