To close your account:
- Go to Settings by clicking on your account name on the top-left corner
- Go to Account & documents
- Scroll to the bottom and click Close business account
- Choose a reason why you’re closing your account
- Your account will be closed instantly
- Clear the account of all funds first
- Check there are no pending transactions
- If you reach out to our team, you'll need to be able to refer to the document you gave us for identity verification while setting up your account
- Your account must be on a Free plan. If you're on a paid plan, change your subscription in the Billing page
- You must pay 49 GBP (or equivalent currency) for any free Metal cards issued within the last 3 months (see here).
Only the account owner has the right to ask to close a Business account. In certain specific situations we may not be able to close your account straight away. If you can’t close the account yourself, feel free to raise a support request.