Failed payments on the Revolut Reader
In situations where a payment made through the Revolut Reader fails, the payment will appear as 'failed' or 'declined' in the payments list on the Merchant account. The customer's card won't be charged.
Transactions may fail for different reasons. The most common are:
- Customer doesn't have enough funds in their account
- PIN entered by the customer is incorrect
- Customer has tried to use an unsupported card
- Your internet connection is unstable
- Payments can only be accepted in the country where your business is registered
Troubleshooting
- Ask the customer to try with a different card
- Make sure your phone has a reliable internet connection
- Try restarting both the Revolut Reader and the Revolut Business mobile app