Identity verification issues
Where do I submit my proof of identity?
Simply tap and follow any notification we send you about your verification, or else complete these steps in the Revolut mobile app:
- Tap your profile icon in the top-left corner
- Tap 'Account'
- Choose 'Personal details'
- Tap 'Verify' in the top-right corner
If you don't see any prompts for this information in-app, we recommend checking your emails. We may already have everything we need.
I don’t have the required document
- We usually accept more than one identity document type. All supported documents will be listed on the in-app submission screen
- If you’ve applied for a valid document recently but haven’t received it yet, contact Revolut Support via the in-app chat, as we might be able to extend the deadline. You may need to provide a confirmation letter
My document has been rejected
To pass the verification, your identity document must meet the following criteria:
- It's a supported identity document type
- It isn't handwritten
- It isn't expired, damaged, or unreadable
- The personal information on the document matches the information in your Revolut account
If you have a duplicate account, visit this FAQ for more information.
My verification is pending
We always aim to finalise your identity verification as soon as possible. Once it’s completed, we’ll notify you via email and an in-app notification. The process may take up to 7 business days. We appreciate your patience.
If you need help with updating your tax identification number, you can visit this FAQ.