Why is my balance now negative?

Your balance may be showing as negative for a few reasons. Some common reasons are:

Delayed payments: In areas with poor connectivity, the merchant may be unable to process the transaction and receive the payment immediately. To complete the transaction, they might attempt to charge you again on a different day. This can result in a duplicate charge, where you see both a pending payment and a completed payment for the same merchant. The pending transaction should automatically be cancelled or reversed. If not, you can dispute the transaction following the steps described in this FAQ
Final costs higher than expected: Some merchants can block a certain amount on your account and adjust the final cost of the payment later. They may initially charge more than you expect, bringing your account into a negative balance, but later readjust the charge
Paid plan fees: If you don’t have enough funds when Revolut paid plan fees are charged, it can push your account into a negative balance

To check your recent transactions and see which one may have brought your account into a negative balance, follow these steps in-app:

Go to 'Home' on the bottom menu
Open your transactions list
Review all your recent transactions in each currency account
Based on the negative balance and recent transactions, try and calculate or identify which transaction was the one to make your balance turn negative

If you find a transaction you don’t recognise that caused a negative balance in your account, check out this FAQ.

In case you're having financial difficulties, contact us. We’ll always do our best to help you.