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I didn’t receive the correct amount of cash from an ATM

If an ATM charges your card and doesn't dispense the money, or dispenses the incorrect amount of cash, check if:

  • the payment is pending in the app. A pending transaction may be reverted and refunded automatically. You can check the reversal date in your transaction history. Go to the payment -> Payment status -> Reversal date.
  • the charge is complete. In this case, you can submit a chargeback dispute. Learn how to do it here.

Read more about the chargeback process in this FAQ.