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Order a physical card

How to order a new card

  1. Go to your 'Home' screen
  2. Tap the card icon in the top-right corner
  3. Tap 'Add new'
  4. Choose 'Debit', or '<18' at the top
  5. Tap 'Physical card'
  6. Swipe between cards to choose the card type and design
  7. Follow the prompts to complete your order

If you’d like to order a card from a higher tier plan, you will need to upgrade to that plan. The card brand, Visa or Mastercard, is set for each card type and can't be changed.

Customisation

During the order process, you may have the option to customise your card. After adding your designs, you can tap 'Learn more' on the preview screen to review the guidelines, including how to avoid rejections. Customisation fees may apply.

Fees

Standard plan customers get their first card at a reduced fee. Premium, and Metal customers get their first two cards for complimentary.

However, final card fees depend on the card type, customisation, and delivery. We’ll always show you any fees before you complete your order.

You can learn more about card ordering fees in this FAQ.

Limits

On all plans, you can have up to 6 active physical cards, including Pro and Joint account cards, at a time.

Delivery

Cards for Standard customers get standard untracked delivery, unless you pay to upgrade to priority tracked delivery.

The first Premium and Metal card orders get express tracked delivery free at no cost of charge.