How do I make a travel insurance claim?
How to make a new claim
- To file a claim, please email: sg.travelclaims@allianz.com
How to check your coverage
- Tap this link or go to 'Home' on the bottom menu, look for the search bar at the top of the screen, and search for 'Insurance'
- Select 'Travel', choose a coverage type
- Tap 'All documents'
- Select 'Full coverage wording'
Documentation to file a claim
Allianz will ask for documentation to support your claim. They may ask for information such as but not limited to:
- Original trip booking invoice(s)
- Relevant reports (e.g. policy reports, medical reports)
- Original receipts
- For more information, refer to the Full Coverage Wording document
Contact information
- For customer service and claims enquiries: Call +65 6280 0316 or email: sg.travelhelp@allianz.com
- 24-hour emergency assistance: +65 6995 1118