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Revolut Technologies Singapore Pte. Ltd. (“RTSPL”) is registered in Singapore with Unique Entity Number 201721013G. RTSPL’s registered address is 30 Cecil Street, #19-08, Prudential Tower, Singapore 049712. RTSPL is regulated as a Major Payment Institution (licence no. PS20200326) by the Monetary Authority of Singapore (“MAS”). For more details, you can refer to the MAS website <a href="https://eservices.mas.gov.sg/fid/institution/detail/218707-REVOLUT-TECHNOLOGIES-SINGAPORE-PTE-LTD">here</a>. RTSPL provides insurance-related products as a registered Corporate Agent with the Agents’ Registration Board (C005604-000). The travel insurance policy is underwritten by Tokio Marine Insurance Singapore Ltd. with assistance services provided by AWP Services Singapore Pte. Ltd. Consumer advisory: Consumers (users) are advised to read the terms and conditions carefully.

Revolut Securities Singapore Pte. Ltd. (“RSSPL”) is registered in Singapore with Unique Entity Number 202102782K. RSSPL’s registered address is 30 Cecil Street, #19-08, Prudential Tower, Singapore 049712. RSSPL is regulated as a Capital Markets Services licensee by the Monetary Authority of Singapore (“MAS”). For more details, you can refer to the MAS website <a href="https://eservices.mas.gov.sg/fid/institution/detail/246695-REVOLUT-SECURITIES-SINGAPORE-PTE-LTD">here</a>.
 
If you wish to discuss data protection matters, please contact our Data Protection Officer at dpo@revolut.com. If you wish to provide feedback on our service, please email us at formalcomplaints@revolut.com.

<ol><li>Download the Revolut mobile app</li><li>Click “Sign up” and provide the phone number you are currently using. It can be any phone number, including your Ukrainian phone number, as long as you can receive SMS on it</li><li>Select the country you are currently in as your country of residence, e.g., Poland or Slovakia</li><li>Provide your current address outside Ukraine, e.g., address of your current accommodation / shelter, and fill out your personal information</li><li>Confirm your identity by selecting and uploading your Ukrainian passport* or identity card, as these are the documents that allow Ukrainian refugees to open an account</li></ol>*If you are of another nationality coming from Ukraine, you will need to follow the same steps and upload your passport as well as your Ukrainian visa/Residence Permit.If you're experiencing issues with your account, please <a href="revolut://app/chat" rel="noopener noreferrer" target="_blank">chat to us</a> and we'll look into it. <ol><li>Завантажити мобільний додаток Revolut (App Store, Google Play Store)&nbsp;</li><li>Клікніть “Sign up” і введіть ваш номер телефону. Це може бути номер будь-якої країни, головне щоб ви могли отримати SMS повідомлення на цей номер</li><li>Виберіть країну в якій ви знаходитесь, наприклад, Польща чи Словаччина - в секції “Country of residence”</li><li>Введіть свою поточну адресу за межами України, наприклад, адресу вашого житла/тимчасового притулку, та інші особові дані</li><li>Виберіть та завантажте фото українського паспорту* або ID-картки для підтвердження особи</li></ol>*громадянам інших країн, які прибули з України, необхідно завантажити паспорт та українську візу/посвідку на постійне проживання.Якщо виникли проблеми з відкриттям рахунку, <a href="revolut://app/chat" rel="noopener noreferrer" target="_blank">зв’яжись з нами у чаті,</a> і ми допоможемо.

Support for Ukrainian Refugees

How can I open an account as a Ukrainian refugee in the EEA (European Economic Area)?

<ul><li>You will need to provide your current address outside Ukraine, e.g. address of the accommodation / shelter, and fill out your personal information</li><li>You will also need to confirm your identity with either a passport or identity card</li></ul> <ul><li>Вам необхідно надати вашу поточну адресу за межами України, наприклад, адресу вашого житла/тимчасового притулку, та інші особові дані</li><li>Також необхідно підтвердити особу за допомогою паспорту чи ID-картки</li></ul>

What documents do I need to submit to open a Revolut account as a Ukrainian refugee in the EEA?

The standard account has no monthly fee and can be used to send/receive money as well as exchange currency. The Revolut card will be allowed to be used anywhere in the EEA and Ukraine, and a limit of €10,500 a week via outbound bank transfer or as payment to another account in Revolut. Стандартний план дозволяє відправляти та отримувати кошти, здійснювати обмін валют без щомісячних платежів за користування. Картку Revolut можна використовувати в Європейській Економічній Зоні та Україні. Обмеження на переказ коштів з вашого рахунку Revolut на інший рахунок складає €10,500 на тиждень.

Is Revolut free to download for a Ukrainian refugee?

If you are of another nationality coming from Ukraine, you will need to follow the same steps and upload your passport as well as your Ukrainian visa. Громадянам інших країн, які прибули з України, необхідно завантажити фото вашого паспорту та українську візу.

I am not Ukrainian but have fled Ukraine, can I still sign up?

<h4>Adding money from Ukrainian cards</h4>As of December 2022, Ukrainian banks implemented a few restrictions on money transfers, as per requirements defined by the National Bank of Ukraine. Take a look:<ul><li>Money transfers from accounts in Hryvnia (UAH) are banned.</li><li>You can now make a transfer from accounts in a foreign currency in Ukraine (e.g. USD/EUR) to a Revolut card.</li><li>You need to initiate the money transfer through a Ukrainian bank application and enter the Revolut card details of your recipient.</li><li>You can send up to 100,000 UAH per calendar month; but not more than 30,000 UAH per day (or the equivalent in foreign currency).</li></ul><h4>Adding funds from non-Ukrainian cards/bank accounts</h4>Adding money from an international card<ul><li>Tap on ‘Accounts’.</li><li>Tap the <a href="https://app.revolut.com/auto-topup" data-location-deeplink-path="revolut://app/topup-method">‘Add money’</a> button.</li><li>Input your card number and tap ‘Continue’.</li><li>Enter the amount of money you want to add and then tap on ‘Add money’.</li><li>You can also use Apple/Google Pay for this process.</li></ul>Sending money from your bank/receiving salary to your Revolut account<ul><li>Tap on ‘Accounts’.</li><li>Tap the <a href="https://app.revolut.com/auto-topup" data-location-deeplink-path="revolut://app/topup-method">‘Add money’</a> button.</li><li>Select ‘Change’ and ‘Regular bank transfer’.</li></ul>Use the account details to make a transfer from your bank to your Revolut account. These are the details you'll need:<ul><li>Beneficiary name/surname.</li><li>Account number/IBAN (International Bank Account Number).</li><li>Sort code/BIC (Bank Identifier Code).</li><li>You can use the account details information to receive salary, and transfers from other banks.</li></ul> <h4>Як додати кошти до мого рахунку Revolut з українських карток/рахунків?</h4>Станом на Грудень 2022 року, українські банки мають такий перелік обмежень відповідно до вимог Національного Банку України (НБУ)<ul><li>Ви можете зробити переказ в іноземній валюті (наприклад USD/EUR) на картку Revolut. Для цього вам потрібно ініціювати переказ с додатку Українського банку, і ввести номер картки Revolut на яку ви хочете отримати кошти.&nbsp;</li><li>До 100 000 гривень на календарний місяц; але не більше 30 000 гривень на день (еквівалент в іноземній валюті яку ви відправляєте).</li></ul><h4>Як додати кошти до мого рахунку Revolut з міжнародних карток/рахунків?</h4>Додавання коштів з картки<ul><li>Оберіть вкладку ‘Accounts’.</li><li>Клікніть ‘Add money’.</li><li>Введіть номер картки з якої ви хочете зняти кошти і клікніть ‘Continue’.</li><li>Введіть суму поповнення і клікніть ‘‘Add money’.</li><li>Також ви можете обрати Apple/GooglePay як одну із опцій поповнення.</li></ul>Додавання коштів з вашого банку/отримання заробітної плати на рахунок Revolut<ul><li>Оберіть вкладку ‘Accounts’.</li><li>Клікніть ‘Add money’.&nbsp;</li><li>Клікніть ‘Change’ та оберіть опцію ‘Regular bank transfer’.</li></ul>Використовуйте реквізити банківського рахунку, для того щоб зробити переказ з іншого банку на рахунок Revolut такі як:<ul><li>Ім'я/Прізвище власника рахунку.</li><li>Номер рахунку.</li><li>Код банку.</li><li>Ви можете використовувати реквізити свого рахунку для того щоб отримувати заробітну плату, перекази з інших банків.</li></ul>

How do I add funds to my Revolut account?

<h4>You'll be able to:</h4><ul><li>Add money to your Revolut account using your card, then exchange the funds for 30 different currencies</li><li>Add a Revolut virtual card to Apple Pay or Google Pay to make contactless transactions</li><li>Use your card as a regular debit card for payments and ATM withdrawals. You can withdraw up to €500 per day, and up to €200 per month without paying fees (if you go over the monthly limit, you'll be charged 2% per withdrawal amount)</li><li>Order and use a physical card</li><li>Send outbound transfers (up to €10,500 per week)</li><li>Send funds to Ukrainian cards through entering the card number (limited to 1 free transfer per month, an additional fee of 1% is charged for additional transfers).</li><li>Receive bank transfers</li><li>Deposit up to €500 daily from non-UA cards&nbsp;</li><li>Create a Revolut &lt;18 account for your child, and order a physical card</li><li>Exchange up to €1,000 per month fee-free. If the allowance is exceeded, a 0.5% fee will be applied</li></ul>Some products (crypto, insurance, stock trading) won’t be available within the app for the time being.If you have any questions or issues, please <a href="revolut://app/chat" rel="noopener noreferrer" target="_blank">chat to us</a>. We're happy to help! <h4>Ви зможете:</h4><ul><li>Перерахувати гроші з банківської картки на рахунок Revolut та конвертувати кошти в одну з 30 доступних валют</li><li>Користуватись віртуальною карткою для безконтактних оплат через Apple чи Google pay&nbsp;</li><li>Користуватись фізичною карткою як звичайною банківською карткою для розрахунків, а також для зняття готівки (до €500 на день). Зняття готівки до €200 в місяць є безкоштовним (якщо ви перевищуєте місячний ліміт, з вас буде стягнуто комісію в розмірі 2% від суми зняття вище ліміту)</li><li>Замовити фізичну картку</li><li>Робити грошові перекази в межах ліміту €10,500 в тиждень</li><li>Робити перекази на картки Українських банків по номеру картки (клієнти можуть робити один безкоштовний переказ на місяць. З вас буде стягнуто комісію в розмірі 1% від суми переводу за додаткові перекази)</li><li>Отримувати банківські перекази</li><li>Поповнювати рахунок Revolut з карток випущених поза межами України згідно ліміту (до €500 на день)</li><li>Відкрити рахунок Revolut &lt;18 для ваших дітей, а також замовити фізичну картку</li><li>Безкоштовно конвертувати ваші кошти в інші валюти в межах ліміту €1,000 на місяць. У разі перевищення ліміту, з вас буде стягнуто комісію в розмірі 0.5% від суми вище ліміту)</li></ul>Деякі продукти (криптовалюти, страхвання, інвестиції в акції публічних компаній) на даний момент не доступні для користувачівЯкщо виникли проблеми з відкриттям рахунку, <a href="revolut://app/chat" rel="noopener noreferrer" target="_blank">зв'яжіться з нами у чаті</a> в додатку Revolut, і ми допоможемо.

Which services will be available in the Revolut app for a Ukrainian refugee in the EEA?

<ul><li>The standard account has no monthly fee and can be used to send/receive money as well as exchange currency. The Revolut card will be allowed to be used anywhere in the EEA and Ukraine, with a limit of €10,500 weekly via outbound bank transfer or as a payment to another account in Revolut. Friends and relatives already in Europe will also be able to transfer money to them quickly and securely.</li><li>We’ve already waived transfer fees to Ukraine, and we will now also be waiving top up fees. Users will be able to make one free international transfer per month. ATM withdrawals are free up to €200 and FX fees are free up to €1,000 per month.</li><li>Weekend FX fees remain in place.</li></ul> <ul><li>Стандартний план немає щомісячної комісії</li><li>Ви можете відправляти та отримувати перекази, здійснювати обмін валют, швидко та безпечно перераховувати гроші друзям та рідним в Європі. Картку Revolut можна використовувати в Європейській економічній зоні та Україні, обмеження на вихідні та розрахункові операції чи переказ користувачам Revolut складає €10,500 щотижня.</li><li>Ми вже скасували комісію на перекази в Україну, також скасовуємо комісію за поповнення рахунку.&nbsp;</li><li>Користувачі зможуть без комісії здійснювати один міжнародний переказ на місяць через систему SWIFT.&nbsp;</li><li>Зняття готівки в банкоматі до €200 та операції з конвертації валюти до €1,000 на місяць є безкоштовними</li><li>Комісія за обмін валюти в вихідні дні залишається в силі</li></ul>

How much do I have to pay for using Revolut as a Ukrainian refugee?

There is no fee for standard card delivery. You need to list your current address, e.g., your current accommodation, shelter address. Замовлення картки зі стандартною доставкою є безкоштовним. Вам слід вказати поточну адресу перебування за межами України, наприклад, адресу вашого житла/тимчасового притулку.

How do I order the card? What address should I put down as a Ukrainian refugee?

Our ‘Standard’ plan allows users to sign up for free. A standard plan can be selected by choosing the ‘Standard’ option on the Plan Selection screen.

Signing Up to Revolut

Is signing up to Revolut free?

🌍 At the moment, we're only able to support legal residents of the European Economic Area (EEA), Australia, Singapore, Switzerland, Japan, the United Kingdom, and the United States. 🌎🇪🇺The EEA includes Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. 🇪🇺

What countries are supported?

In order to open a Revolut account you need to be at least 18 years old.

What is the minimum age to open Revolut account?

At Revolut, we want to make sure you have the best experience possible. That's why we collect information about why you want to sign up, so we can tailor your experience to your needs and preferences. 🙌Our goal is to make every feature on Revolut as interesting and useful to you as possible.

Why do I have to select what to use Revolut for?

You won't be charged for keeping your standard Revolut account open, even if you're not using it.However, if you're on a paid plan and you'd like to downgrade to keep your account inactive, check out our '<a href="revolut://app/faq?key=question.downgrading-my-plan" rel="noopener noreferrer" target="_blank">Downgrading my plan</a>' article for more information.

Does Revolut charge a fee for inactive accounts?

To continue without paying for the checkout order, you may press the “not now” button in the top right corner. This will create a pre-order which will be available on the home screen for three days. After this time, the pre-order will be cancelled.

I do not want to pay now, how can I proceed?

To add funds to your account, select the amount you want in the “add money to spend later” section of the checkout screen.We then offer a number of methods to add money to your account, including:<ul><li>External Card: enter your card 16 digit card details, CVV and expiry date;</li><li></li><li>Apple Pay / Google Pay: on supported devices, users can top up with mobile payment services;</li><li>Transfer: transfer money to your account using the sort code and account details.</li></ul>

How do I add money to my account?

Standard cards are free, but a delivery fee may apply based on the delivery method and country. The fee will be shown after selecting the standard card and delivery method.To get a free card choose our virtual card. It's a digital payment card for online and in-app purchases, and works with mobile payment services like Google Pay and Apple Pay for in-store payments.

Can I get a standard card for free?

We offer a number of methods to top up your account, including:<ul><li>External Card: enter your card details, 16-digit card number, CVV and expiry date;</li><li></li><li>Apple Pay / Google Pay: on supported devices, users can top up with mobile payment services;</li><li>Transfer: transfer money to your account using the sort code and account details.</li></ul>As of 9 November 2022 all top-ups via Visa Credit Cards will be charged a processing fee of 1.5%

Which payment methods does Revolut support?

Common Revolut FAQs

Revolut provides 2-factor (2FA) authentication, for added security when <a href="https://app.revolut.com/start" rel="noopener noreferrer" target="_blank">logging into the web app</a>. Enter your phone number and Revolut passcode, then verify with 2FA by confirming through a push notification or by providing a one-time password from your email or phone. Access to your account will be limited if you use email or SMS authentication, as they are less secure than mobile push. However, if you use a mobile push, you will have full access to your Revolut account. This extra layer of security ensures that only authorised individuals can access your account.

Revolut Web App

Accessing the Retail Web App

When you get limited access to the web app, you are allowed to view your transactions, freeze your existing Revolut cards and edit your card settings. This allows you to secure your Revolut account if you lose access to your Revolut mobile app due to an emergency.When you get full access to the web app, you will be allowed to perform more transactional operations on the web app such as adding money, freezing your card settings, and more.

What is the difference between limited access and full access to the Web App?

Currently, the retail web app supports the following features for those with full access permissions:<ul><li>Add money</li><li>Freeze cards and edit card settings</li><li>Download account statements</li></ul>... and we are adding more with time!If you have limited access permissions, you are only able to perform functions that allow you to secure your account, such as freezing your cards.

What features are supported on the Web App?

An external account is your local personal bank account that receives excess funds above S$5,000 at the end of the day. <a href="revolut://app/personal-designated-account/setup" rel="noopener noreferrer" target="_blank">To set it up</a>:<ol><li>Under the <a href="revolut://app/payments" rel="noopener noreferrer" target="_blank">'Transfer'</a> tab, tap the search bar and tap 'Accounts' on the ribbon.</li><li>Select the account you want to set up, and tap the profile icon in the upper right corner.</li><li>Scroll down until you see the 'External Account' toggle, and tap to turn it on.</li></ol>If you haven't added your external account, go to the <a href="revolut://app/payments" rel="noopener noreferrer" target="_blank">'Transfer'</a> feature and select 'Bank Recipient'. Enter your bank account details, making sure the name matches your Revolut account name. After use the toggle to set it as an external account.Once it's set up, the flow stays the same – you need to tap the button below 'Account details'.

How do I set up an External Account?

Your External Account is a personal deposit account (current or savings account) held with a bank in Singapore. Users who have set up their External Account can hold more than the Payment Services Act end-of-day limit (S$5,000) in their Revolut account throughout the day; at the end of each day (between 23:30 and 23:59), any excess over the regulatory limit of S$5,000 or foreign currency equivalent will be automatically transferred to the External Account. This allows you to easily transact and enjoy greater flexibility on the amount of money you can hold with your Revolut account.

What's an External Account?

Revolut Technologies Singapore Pte Ltd (U.E.N. 201721013G) is regulated by the Monetary Authority of Singapore under the Payment Services Act (the 'Act').All payment services providers regulated under the Payment Services Act are subject to account balance limits ('stock cap') and transaction limits ('flow cap'). The caps have been introduced to protect customers by limiting a customer’s potential loss from their e-money account.Wallet BalanceThe amount that you can hold in your Revolut account depends on whether you have set up an external account. If you have done so, you can deposit more than S$5,000 in your Revolut account throughout the day; at the end of the day, any balance over the regulatory limit of S$5,000 or foreign currency equivalent will be transferred automatically to your external account.If you don't have one set up, you can deposit up to S$4,800 or foreign currency equivalent. These limits will apply to top-ups and receipt of money from other Revolut users.Transaction LimitAdditionally, you can transact up to a limit of S$30,000 or foreign currency equivalent on a rolling 365 days basis. This limit applies to all transactions (including card payments, ATM withdrawals, fees and P2P transfers to other Revolut users), except certain types of transfers.The types of transfers where the transaction limit in the past 365 days doesn't apply are:<ul><li>Local transfers to a personal deposit account held in your own name.</li><li>Local transfers to another person's personal deposit account.</li><li>International transfers to a personal deposit account held in your own name.</li></ul>

How does Payment Services Act affect me?

If you're holding on to multiple currencies beyond SGD (e.g. GBP, USD), Revolut will convert the non-SGD currencies at the interbank exchange rate to determine your total balance in SGD.If you've set up an external account, you'll be able to hold more than S$5,000 or foreign currencies equivalent in your wallet balance.For example, if you have S$4000 SGD and S$1000 GBP, when the exchange rate is 1 GBP = 1.70 SGD, your total GBP is worth S$1,700. As such, you would've exceeded the wallet balance restriction of S$5,000. At the end of the day (between 11:30 pm and 11:59 pm), any balance over the regulatory limit of S$5,000 or foreign currency equivalent will be transferred automatically to your external account.If you hold balances in foreign currencies, we may have to convert them back to SGD before transferring them to your external account. If you want to prevent your balances from being automatically converted and transferred out, please keep your end-of-day balance at no more than S$5,000.If you haven't set up an external account, your wallet balance will be subjected to a limit of S$5,000 or foreign currencies equivalent.<ul><li>For details on the Payment Services Act, <a href="revolut://app/faq?key=question.how-does-payment-services-act-affect-me" rel="noopener noreferrer" target="_blank">please refer here</a>.</li><li>For details on what's an external account, <a href="revolut://app/faq?key=question.what-s-an-external-account" rel="noopener noreferrer" target="_blank">please refer here</a>.</li><li>For details on how to set up an external account, <a href="revolut://app/faq?key=question.how-do-I-setup-an-external-account" rel="noopener noreferrer" target="_blank">please refer here</a>.</li></ul>

How is my wallet balance calculated? 

We're working on an in-app feature that'll show you exactly how much you've spent in the last 365 days.In the meantime, please reach out to us via support if you have any questions about this. Keep in mind that we'll only be able to provide you with your transaction usages for the past 365 days.For more details on transactions in scope of the Payment Services Act, please refer<a href="revolut://app/faq?key=question.how-do-regulatory-limits-affect-my-usage" rel="noopener noreferrer" target="_blank"> to this article</a>.

How do I find out how much of my transaction limits has been used?

That's not possible because your Revolut account is tied to your personal identification and we can only support one account per user.

If I exceed the S$30,000 spending limit, can I apply for another account?

Legal topics

Payment Services Act

Coping with bereavement can be very difficult. That's why we are here to help you. If you are not sure what your next steps should be, please keep reading. Please note that the below is not legal advice and we advise that you seek the help of a professional adviser, such as a lawyer with expertise in wills and estates, to help you through this process. The below is simply a collection of publicly available guidance from various government bodies that we hope will help. How can I register a death?&#160;You can register a death on ICA's website <a href="https://www.ica.gov.sg/documents/death/death_registration#:~:text=You%20may%20contact%206589%208707,certificates%20from%2029%20May%202022." rel="noopener noreferrer" target="_blank">here</a>. What happens when I register a death?&#160;Once you register the death, the registry office will issue you with a death certificate, which you will need in order to handle all the deceased person&#8217;s affairs e.g. their Revolut account. The UK government also provides a &#8220;<a href="https://www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once" rel="noopener noreferrer" target="_blank">Tell Us Once</a>&#8221; service that lets you report a death to most government organisations in one go.Please note that if you are not a UK citizen, legal advice should be sought locally.&#160; How can I get in touch with you?Once you register the death, please get in touch with us so we can inform you of the next steps. However, the thing to do is either;&#160;<ul><li>Fill in the <a href="https://www.surveymonkey.co.uk/r/3VQLFHX?" rel="noopener noreferrer" target="_blank">bereavement form</a> so we can have all the information on our system; or</li><li>Send us an e-mail to bereavement@revolut.com, where you will receive further instructions&#160;</li></ul> How we can help you&#160;Once we receive the complete set of documents, we will do the following;&#160;<ul><li>Cancel all scheduled payments including direct debits and standing orders;&#160;</li><li>Cancel all paid services the deceased person had with us;&#160;</li><li>Stop all marketing and servicing material being sent to the late customer;&#160;</li><li>Inform you of everything we need to settle the estate.&#160;</li></ul> What details do I need to provide Revolut? Deceased person's details;<ul><li>Full name&#160;</li><li>Date of birth&#160;</li><li>The phone number linked to the Deceased person's account.&#160;</li><li>The e-mail address linked to the Deceased person's account.&#160;</li></ul> Your details;<ul><li>Full name&#160;</li><li>Email address</li></ul> Key Documents;<ul><li>Copy of your ID/Passport - Please make sure to provide us with a high-quality copy, in which all 4 corners of the document will be visible. We cannot accept scans of copies.</li><li>Death Certificate - This will be issued by the registrar, but we are able to accept Interim death certificates, coroner&#8217;s certificates, and authorised translations of non-UK death certificates.&#160;</li><li>Grant of Probate or Letters of Administration - You can request a Grant of Probate document or Letters of Administration from the District Probate Registry. You can find more information about this <a href="https://www.gov.uk/wills-probate-inheritance" rel="noopener noreferrer" target="_blank">here</a>. For non-UK customers we would encourage you to seek independent legal advice specific to your home country.</li><li>Indemnity form - This may be submitted instead of a Grant of Probate or Letters of Administration, but only if the total amount in the deceased customers Revolut account does not exceed GBP5000.00 (or the currency equivalent for non-GBP accounts).</li><li>Power of Attorney - This is required if the solicitor is claiming the assets in the name of an heir.</li></ul> How long does it take?We will be in touch with you within 15 days. What happens to my account if I die?Once we receive notification of death from your representative, we will suspend all activity on the account as soon as we can. The value of the remaining funds may form part of your estate. We will ensure that we go through the correct legal process, acting on the instructions given to us by your representative. Depending on what kind of accounts you hold with us, we will take appropriate action on them to ensure we support your representative as best we can.&#160; What happens if I have a trading account (stocks, cryptocurrency and gold)?&#160;We will suspend any activity as soon as we can. Any existing holdings will be liquidated, pending confirmation from your representative and the proceeds added towards the estate.&#160;

What happens to a Revolut account if the account holder passes away? 

To be a bank, Revolut requires a banking license from each region it operates in. Currently, Revolut does not hold a banking license in your region.We're working hard to get banking licences for several countries, and we'll let you know as soon as we get them. The Revolut Group holds many licences and authorisations globally, giving us the power to provide you financial services including e-money account holding, virtual currencies, insurance and more.

Is Revolut a bank?

The European Commission has produced a leaflet setting out your rights when making payments in Europe. All payment service providers must share this with you. You can find it in <a href="https://commission.europa.eu/system/files/2019-09/leaflet-your-rights-payments-eu_en.pdf" rel="noopener noreferrer" target="_blank">here</a>.

Where can I learn about my rights when making payments in Europe?

Covered here:1. What are prominent public functions?2. What is considered a family member?3. What is a close associate?1. What are prominent public functions?<ul><li>Heads of state, heads of government, ministers and deputy or assistant ministers</li><li>Members of parliament or of similar legislative bodies</li><li>Members of the governing bodies of political parties</li><li>Members of supreme courts, of constitutional courts or of any judicial body the decisions of which are not subject to further appeal except in exceptional circumstances</li><li>Board members of National Audit Office or central banks or equivalent functions</li><li>Ambassadors, charges d’affaires and high-ranking officers in the armed forces</li><li>Members of the administrative, management or supervisory bodies of State-owned enterprises</li><li>Directors, deputy directors and members of the board or equivalent function of an international organisation (such as NATO or WTO)</li><li>Elected metropolitan mayor</li></ul>2. What is considered a family member?<ul><li>Spouse or civil partner</li><li>Parent(s) and Parent(s)-in-law including step-parents</li><li>Sibling and sibling-in-law including step-sibling</li><li>Son and partner, including son-in-law, step-son, and adopted son</li><li>Daughter and partner, including daughter-in-law, step-daughter and adopted daughter</li></ul>3. What is a close associate?<ul><li>An individual known to have joint beneficial ownership of a legal entity or a legal arrangement or any other close business relationship with a politically exposed person</li><li>An individual who has sole beneficial ownership of a legal entity or a legal arrangement that is known to have been set up for the benefit of a PEP</li></ul>

Public Figure Check - More Information

Revolut is an app-based banking alternative. Revolut brings freedom to your money with our multi-currency card and mobile app. With Revolut you can now send, spend, and exchange money instantly with intuitive ease.You can set up an account in 30 seconds, enabling you to instantly send free money transfers in 33 currencies to banks around the globe; spend fee-free in over 140 currencies with a contactless Revolut card; and exchange currencies at interbank rates in the app.Once you've added money to your Revolut account you can use your Revolut card at millions of locations worldwide using the real exchange rate. The card automatically converts into the local currency at the real exchange rate so you don't have to worry about it.You might also check the article <a href="revolut://app/faq?key=question.what-is-revolut-s-bank-name-and-address" rel="noopener noreferrer" target="_blank">'What Is Revolut's Bank name and address?'</a>

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About Revolut

We’re looking for extraordinary people to help build and scale one of the fastest growing fintech companies in the world. Working at Revolut is not just a job, but a full-time hobby that we are all immensely passionate about. Find out more about our culture and available roles <a href="https://www.revolut.com/careers" rel="noopener noreferrer" target="_blank">here</a>.

Work at Revolut

Please write to us at <a href="mailto: partnerships@revolut.com" rel="noopener noreferrer" target="_blank">partnerships@revolut.com</a> if you have any affiliate or partnership enquiry. We'll do our best to get back to you as soon as possible.

Partnership enquiries

Please write to us at <a href="mailto: media@revolut.com" rel="noopener noreferrer" target="_blank">media@revolut.com</a> if you have any media enquiry. We'll do our best to get back to you as soon as possible.

Media enquiries

Revolut Business is an all-in-one business account offering 28 currency accounts, free international payments (limits may apply), and corporate cards. Opening an account is quick and easy: just fill out a short <a href="https://business.revolut.com/signup" rel="noopener noreferrer" target="_blank">application form</a>, and our team will review it. To activate your account, we'll need some information about your business and verification of your identity. Check out our <a href="https://www.revolut.com/business/business-account-plans" rel="noopener noreferrer" target="_blank">pricing plans</a> on our website. If you encounter any issues with your account, our <a href="https://help.revolut.com/business/help/more/general/how-to-contact-business-support" rel="noopener noreferrer" target="_blank">support team</a> is available via live chat in the Help section. Learn more about Revolut Business on our <a href="https://www.revolut.com/business/help" rel="noopener noreferrer" target="_blank">Business Help Centre</a>.

Revolut Business

To start a chat with support:<ol><li>Tap on your profile picture or initials (left top corner).</li><li>Open <a href="revolut://app/help" rel="noopener noreferrer" target="_blank">Help</a> section.</li><li>Choose a relevant category.</li><li>Select a topic you need a help with.</li><li>If the article doesn't solve your problem, tap Chat with us button.</li></ol>You'll speak to our chatbot, Rita. If she can't help you, you'll be redirected to one of our agents.Alternatively, you can use our anonymous chat by tapping on Forgot your passcode? on the login screen, you'll need to fail a selfie or document verification 3 times.Please continue using your old phone number until we confirm the new one has been updated on your account.Email us to feedback@revolut.com. For quicker response, we recommend reaching out via chat instead of email.

How do I contact Customer Support live agent or speak with you on chat?

We encourage you to always contact us and share your ideas on how to make Revolut better. If you want to submit your feedback, you can do it anytime via email.How to send feedback via email?You can send your suggestion via email feedback@revolut.com.Thanks to your emails we can improve existing features and introduce new products tailored to your needs. Although it's not possible to reply to every feedback email request, our relevant teams read every single feedback.

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