Need a hand?

Just pop your question below to get an answer.

Why haven't I received my referral campaign reward?

Your invitee has to complete all necessary steps before the campaign deadline.

Invitees that missed the deadline will be shown in Referrals → scroll down → Past invites.

✅ Green check marks mean completed. If you have not received the reward yet, do not worry, it may take a few days to be processed.

🕘 A grey clock symbol means incomplete, but there's time to finish the step.

🚫 A grey "no entry" symbol means they missed the deadline. Unfortunately, in this case you are not eligible for the reward.

A full list of Referral conditions can be found here.

For T&Cs go to Referrals main screen → scroll down → Terms & Conditions).