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In the event your crypto assets are lost due to fraud or negligence on our part, we will be liable to you as follows:

• Fraud or gross negligence: If it is determined that the loss of customer assets resulted from fraud or gross negligence by us or our employees, we'll compensate affected customers for the full value of the lost assets at the time the loss is discovered
• Investigation: Upon notification of a potential loss, we'll promptly initiate an investigation to verify the cause and extent of the loss. Customers may be required to provide relevant information and cooperate with the investigation
• Compensation process: Once our investigation confirms that the loss was due to our fraud or negligence, we'll notify the affected customers and arrange for compensation. The compensation will be in the form of equivalent crypto assets or their monetary value at the time of loss, at our discretion
• Exclusions: We won't be liable for any losses resulting from factors beyond our control, including but not limited to market volatility, third-party service failures, or actions taken by regulatory authorities
• Customer responsibilities: You're responsible for safeguarding your account credentials and ensuring that you're following best practices for security. We won't be responsible for any losses arising from your failure to protect your account information. You should inform us as soon as possible via the in-app chat or email when you're aware of any such losses