Documentation required to file a claim
Supporting documents
Depending on the type of claim you’re raising, you may need to provide the following documents to support your claim.
Trip delays, cancellation or curtailment
- Confirmation letter from carrier with date, cause, and duration of delay
- Medical certificate for cancellations due to illness or COVID-19
Baggage loss, theft, damage or delay
- Police or incident report(s)
- Receipts for lost, stolen, or damaged items (if you don’t have receipts, the coverage amount may be lower)
- Repair quote(s)
- Baggage receipt/delivery confirmation
Loss and theft of travel documents
- Incident report/receipt from embassy, consulate, or relevant authority
- Police or incident report(s)
Medical expenses
- Medical certificate(s) and receipts
- Proof of emergency expenses
Car Hire Excess
- Copy of rental agreement
- Photo of driving licence
- Card statement with final rental company charges
- Written correspondence with rental company
- Final invoice from rental company
- Police report if applicable
- Details of other parties