Need a hand?

Just pop your question below to get an answer.

My document isn't matched with an expense

Your uploaded file may not match any expenses because:

  • The expense has already been submitted and can't be edited anymore. We only match against non-submitted expenses
  • Sometimes scanning and matching technology isn't 100% accurate. It's always learning, and its accuracy will improve over time

If the document isn't matched automatically:

  1. Go to your profile (top left on your phone, top right on the web app)
  2. Click on 'My receipts'
  3. Select the unmatched receipt and click on 'Match manually'
  4. Select the expense you want to attach the file to