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Why has my Merchant payment declined or failed?

If you want to know why a transaction was declined, click on it in your Merchant transactions list — you should see the information underneath the transaction.

In most cases, something has gone wrong with the authentication of your customer’s card, due to your customer's issuing bank. There may be many reasons for their bank refusing the payment. Despite our constant effort to avoid these situations, this is something that Revolut cannot control. Your customer should try the payment again with a different card and contact their bank to find out what went wrong.

If a payment is failing on your webshop, make sure the Merchant API integration is set correctly. You should see the HTTP response error and/or failure_reason value. For more information on what they mean, check out our Merchant documentation.

For payments using the Revolut Reader, follow our troubleshooting guide.