How do I make a complaint about Ultra trip and event cancellation protection?
If you want to make a complaint regarding this insurance type, or with any claim, you’ll need to contact our insurance provider directly.
To raise a complaint with Qover, email them at [email protected].
You can also call the Qover team to raise a complaint. The phone number can be found in the complaints section of the policy wording.
You can find the policy wording in-app:
- Go to 'RevPoints' on the bottom menu
- Tap 'Insurance'
- Choose 'Travel' and select the cover type 'Cancel for any reason'
- Tap 'All documents' and select 'Full coverage wording'
If you raise a complaint to Revolut regarding this insurance or a recent claim, we'll forward it to Qover, who will handle the matter for you.