Problems with my card PIN
A PIN code is a 4-digit number used to authorise transactions at ATMs and payment terminals. If needed, you can change your PIN at any ATM with the 'PIN services' feature. Remember, your 4-digit card PIN is different from your Revolut app's 6-digit passcode.
Transaction declined
To see why your transaction was declined and the relevant troubleshooting steps, tap the transaction in your transactions list.
PIN attempts exceeded
If you've exceeded your PIN attempts, you can unblock your card in the Revolut mobile app:
- Go to 'Home' on the bottom menu
- Tap the cards icon in the top right corner
- Select the card you need to unblock
- Tap 'Settings'
- Select 'Unblock PIN/CVV'
If you still can't use your card after following these steps, get in touch with us.