Need a hand?

Check to see why your Direct Debit failed or was reverted in your transactions list. Just tap on the unsuccessful transaction for more info.

Tap ‌the Direct Debit in your transactions list and choose the problem you're experiencing, such as incorrectly charged, duplicated, or unrecognised charges. You can then follow the prompts to dispute the Direct Debit.

If there's not enough money in your account or assigned Pocket, the Direct Debit won't work. You can contact the merchant to trigger the Direct Debit again, or try a one-time regular bank transfer if you have the account details of the merchant.

Revolut won't be able to re-trigger the Direct Debit on the merchant's behalf.

There are a few reasons why a Direct Debit might not have been processed when you were expecting. It could have been previously deactivated, or the merchant may have scheduled it for a different date. To check if the Direct Debit is still active, and to verify its scheduled date:

• Go to 'Payments' on the bottom menu
• Tap the calendar icon in the top-right corner
• Choose the transaction to view the scheduled charge date

If you can't see the transfer, it was either disabled, or it wasn't successfully created in the first place. In these cases, contact the merchant directly to clarify the situation, or set it up again.