Missing transactions in Expenses
When you make transactions such as card payments, transfers, or Direct Debits, they automatically appear in Expenses.
Check the expense tracking start date
By default, transactions are tracked from the start of your account activity. If you've changed the starting date for tracking expenses, you may not see some of your earlier transactions. To change the expense tracking start date:
- Click your profile
- Click 'Settings' (you may need to scroll down)
- Click 'Products'
- Select 'Expenses'
- Select 'Starting date' and choose a starting date
- You can add expense information for expenses from this date onward
Check if card expense tracking is enabled
By default, cards are enabled to track expenses. If you have previously disabled expense tracking for a particular card, you can't add expense information for expenses made on this card. To change this:
- Go to Cards and choose a card
- Click 'Settings' and enable expense tracking for the card
- You can now add expense information for expenses made on this card
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