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Dispute a transaction

If you don't recognise a card payment, freeze your card to prevent any further unauthorised payments:

  • Go to the 'Cards' section, by tapping the card icon in the top right
  • Find your card and select 'Freeze'

To dispute the charge, 🔎 Find the payment in your transaction history and click "Get help", then select the relevant option.

Depending on the status of the transaction, we will provide all available options including unrecognised payments, incorrect or duplicate charges, reporting fraud, and making a chargeback claim.

Options can be limited if the transaction is still 🕘 pending - read this article for more information.

If you think there's been an error, let us know. We'll need your name, the last four digits of your card, why you believe it's an error, and the amount involved.

We'll investigate within 10 business days (45/90 days for POS transactions) and correct any errors.

›We'll also provisionally credit your card within 10 business days for the amount in error, so you can use the money during the investigation.

If your card is lost or stolen, terminate the card in the app. You check how to do it in this article.

Unrecognised transfer to a merchant

If you do not recognise transfer to a specific merchant, check this article.