Need a hand?

Merchants can process payments in a way that creates a duplicate. If this happens, one should be reverted. Check the Reversal date in your transaction history. 

If there is delayed payment, check if it's a duplicate or rather the original one is pending/reverted.

If the transaction has been posted more than once, please contact us to dispute the transaction. An investigation will be completed, and you will be provided with the results as soon as possible.

For more information about delayed payments, check this FAQ.