Need a hand?

Just pop your question below to get an answer.

Dispute a card payment

Contact the merchant

Most issues like cancellations, refunds, or wrong charges are best resolved directly with the merchant.

If you still need to dispute the transaction, make sure you gather evidence of the merchant's response, as this can significantly help your case.

How to dispute a card transaction

If your direct contact with the merchant is unsuccessful, follow these steps to dispute the card transaction in your Revolut app:

  • Go to 'Home' on the bottom menu
  • Open your transactions list by tapping 'See all' below your most recent transactions
  • Tap the transaction in your transactions list. If you have multiple to report, you'll be able to add them in the form later
  • Tap 'Get help'
  • Select an issue
  • Complete and submit the form