Need a hand?

Once we review and raise the claim, the merchant has up to 50 days to respond. If the merchant rejects your claim, it can take longer.

Our goal is to solve your case as soon as possible, however, we can't speed this up, as the network requires time for a thorough review. 

The entire process, from when you first raise your submission with Revolut to the final decision, can take up to 12 weeks.

✉️ We’ll keep you updated via email.

👉 You can select the transaction you disputed in the app and tap Chargeback status, or go Home → Profile → Help → My requests.