Need a hand?

Just pop your question below to get an answer.

How do I order a physical card?

To order a physical card:

  1. Go to the 'Cards' section, by tapping the card icon in the top right
  2. Tap the '+ Add new' button
  3. Choose 💳 'Physical card' and your card type
  4. Create your PIN code
  5. Provide your address and submit the order

The cost of the card and/or delivery will also be displayed before the checkout.

👉 Make sure the delivery address is correct. You can update your delivery address (you can't change the country) within 1 hour after ordering: 

  1. Head to the cards section, by tapping the card icon in the top right
  2. Choose your card order
  3. Tap 'Edit or cancel'
  4. Tap 'Edit' next to 'Delivery address'
  5. Update the address and confirm

If you change your mind, you can cancel the card order within 1 hour of ordering:

  1. Head to the cards section by tapping the card icon in the top right
  2. Choose your card order
  3. Tap 'Edit or cancel'
  4. Tap 'Cancel order' → choose 'Yes, cancel'
  5. Card order fees will be returned to your account right away

The option to cancel an order will only be visible for 1 hour, while the card hasn't been shipped. If you don’t see this option, it means we can't cancel its delivery any more.