Need a hand?

Because we work with financial institutions to offer you products and services, we're required to collect your tax identification information. Depending on your country, we may require a tax identification number (TIN) to confirm your tax status.

Your account may be limited if you fail to provide the required tax identification information. It may take up to 1 business day for us to review your information and remove any restrictions.

To update your tax residences in-app:

• Tap your profile icon in the top-left corner
• Tap 'Account'
• Choose 'Personal details'
• Select 'Tax residences'
• Tap 'Add' to add a new country, or tap the pencil icon and 'Edit' to update your TIN
• Enter the identification number requested
• If you have an existing country that you no longer pay taxes in (for example, your passport country), tap the pencil icon next to that country and select 'Edit'
• Choose 'I can't provide it now' and select the applicable reason

If you don't have a TIN because you're a student, unemployed, retired, waiting for the TIN as a new employee, or you pay taxes in a different country:

• Go to our in-app 'Review your tax information' page
• Tap the pencil icon next to the country for which you don't have a TIN
• Select 'Edit' to modify the details
• Select 'I can't provide it now' and the applicable reason

If you're waiting on a document for longer than 90 days, or you're unable to get the proper document, request live support by typing 'Live agent' in the in-app chat.