Need a hand?

Here are just some of the ways we detect or prevent scammers from getting your money:

• For security, we require you to provide a PIN, biometrics, and SMS code when using the mobile app, or confirm login requests via the mobile app when using the desktop app.
• When making online purchases, you must confirm transactions via the app.
• Payments to new recipients require confirmation, and in-app warnings are provided if a payment is detected as potentially fraudulent.
• Unique security features include disposable virtual cards and instant freezing of suspicious transactions.
• We never contact customers via phone without verifying first. You should carefully review alerts, and contact us if in doubt.

For more information on fraud and scams, visit our fraud hub here.