How can I complain?
You can submit a complaint via our online complaint form or by sending it to our email address. Find the relevant email address by visiting our website.
Make sure to include the following information when you submit a complaint via email:
- Business name
- Company registration number
- Your name and surname
- The phone number and email address associated with your Revolut Business account
- An explanation of the complaint and what happened
- The date when the problem started
- Your ideal resolution
What happens next?
We'll acknowledge and review your complaint shortly after you submit it.
The resolution time to resolve a complaint may differ depending on the nature of the complaint.
Once we receive your complaint, we'll send you a written acknowledgement that includes an estimated resolution timeframe. You can find more information on complaint resolution timeframes in the Complaints Policy.