Besoin d'aide ?

Saisissez simplement votre question ci-dessous pour obtenir une réponse.

My card payment is pending

My card payment is pending

A pending card payment happens when your transaction is authorised but hasn't been fully processed yet. Typically, pending transactions are resolved within a few business days.

In the case that a merchant has cancelled a transaction, it should be reverted, and the money released to you.

How to check the estimated reversal date

  • Select the relevant transaction from your transaction list
  • Scroll down and select 'Get help'
  • Choose 'Why is my transaction pending'
  • The estimated reversal date will be shown here

Can I cancel a pending card payment

We can't cancel pending payments on our end before the reversal date mentioned in-app.

If you have issues with a card payment, you should contact the merchant first. If a merchant tells you that they have cancelled a card payment, it may remain pending for a few days and — once fully processed — your money will be returned to your account.