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Sujets
Business · Virements · Scheduled transfers and Direct Debits

Mon prélèvement automatique a été refusé

Potential reasons why your Direct Debit was declined

  • Insufficient funds in your account: Make sure you have available funds in the respective account
  • Incorrect account details used or provided to the merchant
  • Account limited: If your account is under review, outbound Direct Debits might be declined 
  • Unsupported country: You can only set up a Direct Debit in the country where your Revolut account is registered, regardless of which currency your account is in
  • Mandate unauthorised: For SEPA B2B Direct Debits, if there is no matching mandate uploaded in your account, the payment will be declined

How to pay after a Direct Debit payment was declined? 

Once a payment is declined, the merchant may attempt to collect the payment again a few days later. We recommend contacting the merchant directly to arrange a new payment.