Report a fraudulent transfer
If you think you've sent money to a fraudster, act quickly by securing your account and reporting the transfer.
Secure your account
- Stop all communication with the scammer
- If you shared any card details, freeze your card in your Revolut app by tapping the card icon in the top-right corner. Then, select the card you want to freeze and tap 'Freeze'. Alternatively, you can terminate it by going to 'Settings' and tapping 'Terminate card'
- Contact the financial institution where your account is held. If it's Revolut, request live support by typing 'Live agent' in the chat
- If you can, report the matter or provide details of the scammer to the police
Report the transfer
In the Revolut mobile app:
- Go to 'Home' on the bottom menu
- Select the transfer in question from your transactions list
- Tap 'Get help'
- Tap 'Report this transfer as fraud'
If you suspect you've made a fraudulent card payment, visit this FAQ for troubleshooting steps.
Accidentally sent money from your external bank account to another Revolut customer
Since the transfer has been sent from your external bank account to another person's Revolut account, we can't check their account or help you with the reversal.
Reach out to the sending bank and request the transfer to be recalled from their end to recover the funds.
We can't take action from our end. However, if the sending bank reviews this case and reaches out to us regarding the case, our team will be able to assist them.