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Why did my card deposit fail?

How to check why your deposit failed:

  1. From your Home tab, go to your 'Transaction history'
  2. Tap the failed deposit
  3. Tap Get help at the bottom of the screen for troubleshooting steps

Read about the most common failed deposit reasons in this FAQ.

👉 You can always try to add money via different top-up methods, like Apple or Google Pay (3D secure verification not required), bank transfer or another bank card.