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Personal · Lifestyle · eSIM · Issues with your eSIM

I have installed the eSIM but I can’t use the data. How can I fix it?

Please follow the steps below to access mobile data after eSIM installation:

Switch on data roaming for your eSIM

Please follow the steps described here to allow data roaming.

Check your coverage

If you have completed the above steps and still can’t access data, you may be in an area with limited mobile coverage, or no coverage at all. Try switching locations and make sure you have enough signal to connect to data. Put your phone into 'Airplane mode' or turn it off and on again to restart the signal search.