I'm not able to use my data plan. What is the issue?
Follow the steps below to fix issues for data access:
Check if you have an active data plan
You can check if you have an active plan on your eSIM page under 'Active' plans. To get here, use the bottom bar on your Revolut home screen, select 'Lifestyle' and then you will be able to see a button leading you to 'eSIM'. In case you don't see a plan here, you can follow the steps to purchase a data plan described here.
Make sure your eSIM is installed
You must have purchased a data plan first to be able to install your Revolut eSIM. Once you've purchased your data plan and your eSIM has been successfully prepared, you'll be prompted to install your eSIM.
Complete your eSIM installation
Please tap here to go through the installation process, or follow the steps described here.
Switch on data roaming for your eSIM
Please follow the steps here to allow data roaming.
Check your coverage
If you have completed the above steps and still can’t access data, you may be in an area with limited mobile coverage, or no coverage at all. Try switching locations and make sure you have enough signal to connect to data. Put your phone into 'Airplane mode' or turn it off and on again to restart the signal search.