Declined card payment is not visible
This issue may be with the merchant or your payment method. Here are some tips:
Switch payment methods
- In person: try chip and PIN, contactless, Apple and Google Pay
- Online: enter details manually or use Apple and Google Pay
Use a different card
- See available cards here
- Create a virtual card here
- Add another card from your Cards list to Apple or Google Pay
Fill out this form to help us fix the issue.
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If your physical card fails at one shop but works with Apple or Google Pay, try it elsewhere, as it could be a card reader issue.
If it still doesn't work, check for damage and consider ordering a replacement (fees may apply).