Declined transaction is not visible in the app
If your declined transaction doesn't appear in your app 👉 the issue can either be with the merchant or with your method of payment.
Here are some tips:
Try using a different method
- In person: chip and Pin, contactless with card, swipe, Apple/Google Pay
- Online: enter details manually or Apple/Google Pay
Try using a different card
- Click here see your available cards
- Add a free virtual card
- Click on any card to add it to Apple/Google Pay
If your physical card payments do not work but your card works with Apple/Google Pay 👉 try using the physical card with another merchant.
If your physical card continues to fail 👉 check for damage and order a replacement by selecting the card and tapping on Replace card, if needed (fees may apply).