Need a hand?

If your card is declined, but the declined transaction isn't showing in your app, it's probably because:

• The merchant is experiencing technical issues
• The merchant declined the transaction because of geographical restrictions or security controls on their side

• The merchant couldn't accept your card because of the format (e.g. single-use or virtual card) or because it's a Revolut card
• Your card is physically damaged (only affects physical card payments)

Troubleshooting

Since we have no visibility of the decline reason on our side, we recommend reaching out to the merchant first.

If the merchant is unable to help, tap 'Troubleshoot my declined transaction' below to answer a few questions about the declined transaction. We'll do our best to help you resolve the issue.

You can also fill out this form to help us raise the issue directly with the merchant.

Card damage

If you're trying to pay with your physical card and the same method (chip and PIN, contactless, or swipe) continues to fail, check for damage and consider ordering a replacement card in-app. Fees may apply.