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Personal · Transactions

Declined transaction is not visible in the app

If your declined transaction doesn't appear in your app 👉 the issue can either be with the merchant or with your method of payment.

Here are some tips:

Try using a different method

  • In person: chip and Pin, contactless with card, swipe, Apple/Google Pay
  • Online: enter details manually or Apple/Google Pay

Try using a different card

  • Click here see your available cards
  • Add a free virtual card
  • Click on any card to add it to Apple/Google Pay

If your physical card payments do not work but your card works with Apple/Google Pay 👉 try using the physical card with another merchant.

If your physical card continues to fail 👉 check for damage and order a replacement by selecting the card and tapping on Replace card, if needed (fees may apply).