My card payment was declined
Why can't I see a declined payment in the app?
- Because of restrictions set by the merchant
- Technical issues on the merchant's side
We can't see the declined payment from our side, but you can fill out this form so that we can reach out to the merchant and resolve the issue as soon as possible.
Alternatively, use this link to try to identify the issue and find a solution for the declined withdrawal yourself.
How do I check why a transaction was declined?
- From your home screen, open your transactions list by tapping 'See all' below your most recent transactions
- Tap the declined payment to see the transaction's details
- The reason for the declined payment should be visible in the 'Status' section
- For more support, tap 'Get help'
What do I do if my card isn't working?
If you're trying to pay with your physical card and the same method (chip and PIN, contactless, or swipe) fails multiple times, check your card for damage and consider ordering a replacement card in-app. Fees may apply.