How can we help?

Get the answers you need for any issues or questions you may have. Our Help center is here to provide support and solutions for you.

Why has my transaction been declined?

Possible reasons and solutions for declined card payments:

  • Security system declined the payment. Please unfreeze card in 'Cards' section and try again, learn more.
  • Cannot see the declined transaction in the app? Please check here.
  • Connection issue. Try making the payment again. If paying by Apple/Google pay, try re-adding the card. Learn more.
  • Insufficient funds. Add money to your account here. Also, check for any amounts stuck in pending payments. Please check currency pocket settings, learn more.
  • Card was not activated. Activate your card by making a purchase using your PIN.
  • Check the card settings. Select the card in 'Cards' tab > 'Settings' > Location-based security > switch it off if needed, learn more.
  • Incorrect PIN. Check your PIN in the app in 'Cards' > Settings > View PIN/CVV.

If a payment shows completed in the app but was declined by the merchant > tap on 'Report an issue' to submit a chargeback form.

For declined online payments, check out our FAQ page.

Revolut cards cannot be used in Russia and Belarus due to international sanctions.