Why was my online transaction declined?
If you are having trouble using your card and the declined transaction is visible in the app 👉 click on the transaction for the exact decline reason and relevant troubleshooting tips.
Here are some common reasons why online payments fail and what you can do about them:
- Online transactions are not enabled. Check if they are enabled by tapping on it in the 'Cards' section (the card icon in the top right)→ 'Settings' → 'Online transactions'.
- Payment is not confirmed in the app. Open Revolut app, wait for a push notification, and tap 'Continue' to confirm.
- Transactions declined by our automated security system. Unblock your card in the 'Cards' section (the card icon in the top right) and try again.
- The card is frozen. To activate your card, use the 'unfreeze card' button in the 'Cards' section (the card icon in the top right) of the app.
- The card is terminated. To reactivate the card, head to the 'Cards' section and press on ‘Want to reactivate a terminated card?’.
- Wrong CVV provided or exceeded incorrect CVV tries. Double-check the CVV and try to pay again. To unlock CVV, go to 'Cards' section (the card icon in the top right) → Pick your card → 'Settings' → 'Unblock PIN/CVV'.
- Revolut card isn't activated. If you just received your card, please activate it by making a purchase using your PIN.
- Issues with 3D Secure. Due to regulations across Europe, most types of internet payments have to be made with an extra security layer called 3D Secure (or 3DS). If a card payment reaches a certain threshold (250EUR/currency equivalent or more) and the merchant doesn't have the 3Ds feature enabled, the transaction will be declined automatically.
Due to international sanctions in place, it's currently not possible to make card payments in Russia and Belarus.
For in-store declined payment reasons, read this FAQ.