How can we help?

Get the answers you need for any issues or questions you may have. Our Help center is here to provide support and solutions for you.

This transaction was made by someone else without my permission

If you're concerned that your card has been compromised, please freeze your card immediately to prevent any unauthorised payments.

  • Go to the 'Cards' tab in the app or website,
  • Find your card and select 'Freeze'.

If you think that your card has been used fraudulently, please fill out our chargeback form. To see how, check this FAQ.

If you have already filed a police report, it would help speed up the process.

If your card was lost or stolen, please report it as lost or stolen.