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How can I submit a chargeback?

If you don't recognise a card payment, please check this FAQ article

To submit a chargeback request:

  • From your transaction history, select the relevant payment, tap Get help, and select the option that suits your case
  • Add as much information as you can to explain the reason for your dispute
  • Attach all the relevant documents to maximise our chance of success

To learn more about how the chargeback process works, check this FAQ.