Refunds take 5 business days, but can take up to 15 business days in some scenarios.
If a refund hasn't appeared and the timeframe has passed:
- Check relevant currency balances. If the payment was in USD but charged to your EUR account, check both EUR and USD accounts.
- Merchants can either complete the transaction and then refund the money separately, or revert the initial transaction and release the money. Check if either of these methods was used.
- Make sure the refund was sent to your Revolut card and not another payment option.
- Contact the merchant.
If you still can’t find your refund, you can raise a chargeback. Check how to raise a chargeback dispute in this FAQ.