Need a hand?

Just pop your question below to get an answer.

Topics
Personal · Card payments · Help with cash withdrawals · Issues withdrawing cash

Why was my ATM withdrawal declined?

If your cash withdrawal was declined, please:

  • Ensure that you have sufficient funds. Top up your account by clicking here.
  • Check if ATM withdrawal setting is disabled. Enable ATM withdrawals by going to 'Cards' (the card icon in the top right) → Selecting the card → Tapping on 'Settings'.
  • Check if the PIN was entered correctly. You can verify your PIN in the app under 'Cards' (the card icon in the top right) → 'Settings' → View PIN.
  • Confirm if you haven't exceeded your monthly withdrawal limit. Check your monthly withdrawal limit by going to your 'Profile' → 'Your plan' → 'Your limits'.
  • Verify that your card is active. View your card status in the 'Cards' section (the card icon in the top right) and unblock it if necessary.

To check the reversal date for a pending withdrawal, tap on it in the app and view its status under the location.

If your withdrawal was declined but your Revolut account was still charged, submit a chargeback form by selecting the transaction and tapping 'Get help' (chargeback process may take up to 50 days).

Revolut card cannot be used in Russia and Belarus due to sanctions.