What are the fees for ordering a card?
For physical card orders, a fee is charged based on your plan, card type, and delivery method. We'll show you all applicable fees in-app before you order. Virtual cards are available at no cost. Paid plan customers can opt to order a card from a lower-tier plan.
- Card fees are a one-time charge for each additional card ordered
- There are no monthly charges for having a physical card
- Special edition cards are available to each plan, upgrading to a higher plan will not decrease the fee for these cards. These cards cannot be provided for free
- There are no special or exclusive benefits associated with special edition cards beyond any associated plan benefits
Card fees per plan
- First Standard card: no fee for the card, but delivery fees apply
- First Plus, Premium, Metal, and Ultra card: free of charge, once per 12-month billing cycle. Includes one replacement non-Metal card, and additional Metal cards incur a fee
Additional cards
- Standard and Plus: GBP 4.99
- Premium and Metal: GBP 39.99
- Ultra: GBP 49.99
- Special edition: check in-app
Delivery fees
Standard customers need to pay for delivery. Delivery fees are as follows:
- Local standard untracked: GBP 4.99
- International standard untracked: GBP 5.99
- Express tracked: GBP 16.99
Plus customers get standard delivery at no cost, but must pay for express delivery. Premium, Metal, and Ultra customers get complimentary express tracked delivery.
Customisation fees
- Standard: check in-app (if available)
- Plus, Premium, Metal, and Ultra: free customisation (if available)
Replacement fees may apply. While extra cards always incur a cost, replacement cards may also be subject to additional fees depending on the circumstances.
To order a new physical card in-app, use this link.