Late loan repayments
If you're worried about money, get in touch
If you’re concerned about being able to make your repayments, we’re here to help, whether you’ve already missed a payment or you think you might.
Get in touch with us via our 24/7 in-app chat to discuss your options. Speaking to us about your situation won’t impact your credit score.
- Go to ‘Home’ on the bottom menu
- Tap ‘Accounts’ under your balance and tap the credit product you need support with
- Tap 'More’
- Tap 'Get help'
- Select 'I'm experiencing financial difficulties'
- We’ll put you through to one of our specialist team who’ll give you a call back to help
Free, independent advice
If you would prefer to speak to someone independent, there are organisations that offer free advice (calls are free from UK phones):
- StepChange Debt Charity: visit their website or call them on 0800 138 1111 (Monday to Friday 8am to 8pm and Saturday 9am to 2pm)
- PayPlan: visit their website or call them on 0800 316 1833 (Monday to Friday 8am to 8pm and Saturday 9am to 3pm)
- Money Helper: chat to them on their website or call them on 0800 138 7777 (Monday to Friday 8am to 6pm)
- Citizens Advice: contact them on their website or call them on 0800 240 4420 (Monday to Friday 9am to 8pm and Saturday 9.30am to 1pm)
Issues making a repayment in-app
Get in touch via the in-app chat if you're having difficulty making a repayment. If you can’t access the app, check this FAQ.