Need a hand?

A few situations where the Refund Protection will not cover you are:

• for any item with a purchase price less than €50
• or items purchased outside the country in which your account is registered or Europe
• any animals and plants, consumable and perishable goods, food and beverages
• if the reason for the refund being declined is that the retailer does not accept returns via post

Please see the Terms & Conditions in the app for more details by going to Lifestyle → Insure → Purchase Insurance → Trip & Event cancellation → All Documents.