How do I make a travel insurance claim?
If you signed up to a Premium/Metal/Ultra account on 13 November 2023 or later, your insurance provider is Chubb.
Also, if your plan is renewed between 13 November 2023 and 12 December 2033 your insurance provider is Chubb from your plan renewal date.
To make a claim, tap 'Lifestyle' in the bottom menu → 'Insure' → 'Travel' → select a type → 'Get Help'.
If you signed up to a Premium/Metal/Ultra account before 13 November 2023, and your claim happened between 13 November 2023 and 12 December, your insurance provider is Cover Genius. Please contact Chubb for claims on or after 13 December 2023.
If you signed up to a Premium/Metal/Ultra account before 16 May 2023, and your claim happened on 15 June 2023 or later, your insurance provider is Cover Genius.
If you signed up to a Premium/Metal/Ultra account on 16 May 2023 or later, your insurance provider is Cover Genius.
To make a claim, go to XCover.com. To activate your XCover account, create a password using the XCover link in the 'Travel Insurance' → 'Get Help' section. Your XCover account is linked to the email associated with your Revolut account. You can access XCover in-app or by visiting the website. If you have any issues signing in to your XCover account, please use this contact form XCover.com
If you signed up to a Premium/Metal account before 16 May 2023, and your claim happened before 15 June 2023, your insurance provider is Allianz.
To check your claim status:
Phone: UK +44 (0)203 433 3649 (8:00 – 18:00 CET, Mon–Fri) E-mail: revolut.claims@allianz.com