How do I make a travel insurance claim?
Incident on or after 13 December 2023
If you have a travel insurance policy and an incident happened on or after 13 December 2023, your insurance provider is Chubb.
For medical and other emergencies abroad, the Chubb assistance helpline is open 24/7 at +44 (0) 203 964 3005.
Submit a claim for non-emergency cases
- Online: submit your claim on this website
- Phone: call +44 (0) 203 964 3004 and have your policy number ready. Lines are open 9am to 5pm, Monday to Friday
- Email: [email protected]
- Post: Revolut Travel Insurance Claims Team, Chubb European Group SE, PO BOX 1086, Belfast BT1 9ES
Incident between 16 May 2023 and 13 December 2023
If you had a travel insurance policy and an incident happened between 16 May 2023 and 13 December 2023, your insurance provider was Cover Genius (XCover).
To make a claim with XCover:
- Log in to your XCover account at XCover.com
- Tap 'Make a claim' and follow the instructions to submit a claim
- If you have any difficulty with the above steps, contact Cover Genius using this contact form