How do I make a travel insurance claim?
Incident on or after 13 December 2023
If you have a travel insurance policy and an incident happened on or after 13 December 2023, your insurance provider is Chubb.
For medical and other emergencies abroad, the Chubb assistance helpline is open 24/7 at +44 (0) 203 964 3005.
Submit a claim for non-emergency cases
Online: Submit your claim on this website
Phone: +44 (0) 203 964 3004
Lines are open 9am to 5pm, Monday to Friday. Please have your policy number ready before calling.
Email: [email protected]
Post: Revolut Travel Insurance Claims Team, Chubb European Group SE, PO BOX 1086, Belfast BT1 9ES
Incident between 16 May 2023 – 13 December 2023
If you had a travel insurance policy and an incident happened between 16 May 2023 – 13 December 2023, your insurance provider was Cover Genius.
If you haven't previously activated your account:
- Find the XCover confirmation email in your inbox and follow the instructions to set up your XCover account. If you can't locate the XCover confirmation email, this article may help. The email address for your XCover account must be the same as your Revolut account
- Log in to your XCover account at XCover.com
- Tap 'Make a claim' and follow the instructions to submit a claim
If you have any issues with the above steps, contact Cover Genius using this contact form.
Travel insurance cover is changing. If you were a Premium, Metal, or Ultra plan holder before 19 June 2024, please visit this FAQ for a summary of the changes.