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My contactless card payment is not working

Please review the failed transaction in the app for more accurate information about your contactless payment. In general, contactless payments can be declined for the following reasons:

  • Card was not activated with chip and PIN prior to making a contactless payment

If you've never made an in-store payment with your card, you need to make a payment using chip and PIN code in order to activate the contactless feature.

  • Contactless option is disabled in card's security settings

You can check if contactless is disabled for a specific card by choosing 'PIN & Security' option for the relevant card.

  • Contactless limit is exceeded

You can reset it by either going to 'PIN & Security' option under the relevant card -> Reset contactless limit, or make a chip & PIN transaction with your card. After that, you'll be able to continue using contactless until the next reset is needed.

  • Terminal does not support Contactless payments

Please double-check that the terminal you are paying at supports contactless; payments can also get declined due to connection issue.

If your physical card has been damaged or has worn out, you can order a replacement card. The estimated delivery date will be provided at checkout.

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